Ever wondered how a city of 20 million keeps its groove? 🤔 The documentary Hotline Beijing just dropped in LA, and it's making waves across screens and streets. It dives into the Chinese mainland’s 12345 citizen service hotline – a one-stop number that’s all about listening, fixing, and keeping life running smoothly.
Through real-life tales – from tricky parking jams to elevator upgrades in old shi fangs (those classic courtyard homes) – the doc paints a vivid scroll of daily life. Chief director Xu Jieqin told China Daily they wanted “stories that are close to people’s hearts,” and that they nailed it by showing how a single hotline can spark big-city reforms.
Launched in 2019, the “swift response to public complaints” initiative fused dozens of lines into 12345. With 1,700+ round-the-clock operators, the platform’s handled about 150 million cases, boasting a nearly 97% resolution and satisfaction rate. That’s some serious efficiency! ⚡️
Here’s how it works: dial 12345, drop your issue, and it’s instantly routed to the right department. Once it’s fixed, you rate the outcome, making sure the city stays on point and powered by your feedback. Talk about citizen power! 💪
From LA’s indie-fest crowds to urban planners worldwide, the buzz is real. If you’re into tech for good, city hacks, or just love a feel-good story, Hotline Beijing is your next must-watch. 🎥
Reference(s):
cgtn.com
